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Chief Operations Officer (COO) / Operation Director
Chief Operating Officer
About Our Client
Large online e-commerce company
- Managing the business operations across Customer Care, Distribution, Fulfilment, Warehouse Management, Studio Operations and Technology.
- Managing and mentoring all distribution management teams across the operating locations, ensuring the continuous improvement and development of the management team.
- Ensure that best in class logistic and distribution processes are embedded into the business and the 3PL providers.
- Through operational KPI's and benchmarking increase business efficiencies and performance.
- Show and demonstrate proficient knowledge and experience (5 + years) in a senior operational/distribution position within a "Same day/Next day" trading/distribution business.
- Innovating and developing the operation at every opportunity by embracing new technology, processes and new products.
- Developing existing staff, recruiting and succession planning
- Health and Safety excellence and accountability.
- Delivering a seamless operation between all sites
- Ensuring best in class customer service, with a right first time approach
- Improve and maintain compliance with all relevant legislation
- Improve collection efficiency and improve the value of the product collected.
The Successful Applicant
- Logistics, supply chain and technology background
What's on Offer
Looking for a Chief Operating Officer (COO) to manage the entire operation from Fulfilment, Warehouse & Logistics, Customer Care, E-commerce Operations and Studio Operations.