Role details

Customer Service Coordinator

Dubai   •  Permanent

Bullet points

  • Large multinational business operating in the medical healthcare industry.
  • Exciting opportunity with progression available

About Our Client

Large multinational business operating in the medical industry.

Job Description

An exciting and challenging role waits for an experienced Customer Service Coordinator who has previously worked within the Medical/Pharma industries or with high technology products. The purpose of the role will be to oversee and coordinate day to day customer service working closely with the marketing and sales teams you will also be handling queries and requests of clients/distributors, assisting customers, processing orders, and ensuring the best possible service is given to all customers and clients.

Processing orders on behalf of company distributors:
- Validating product availability, invoicing, providing shipping advice and confirming orders.
- Prepairing tender bid documentation
- Arrange transport for products and oversee the delivery process.

Assist the distribution staff in processing orders via companys online store:
- Set up and manage user accounts
- Train staff and clients on how to use the online store
- Assist with the roll out of companies new online store

Provide support to customers and business partners:
- Act as a main point of contact for all clients/distributors via tele[phone, email and online portals
- Resolve queries in a timely manner
- Train new and existing clients/distributors on product knowledge and order management

Improve Customer Experience of the brand:
- Run customer satisfaction surveys
- Identify customers needs and ensure that the brand are meeting them/identify new ways to meet customer needs Assist the Sales and Marketing team:
- Coordinate with both teams when preparing for conferences
- Ensure availability of products for events as and when needed
- Attend product launches as and when required
- Assist with defining country specific marketing needs

Supporting sales analysts:
- Assist sales managers in demand planning for units
- Assist with developing local price policies
- Provide and prepare sales data for sales staff, clients and distributors

Support Financial process:
- Provide invoices for contract payments and marketing activities

The Successful Applicant

Strong customer service background
Experience working within the Medical/Pharma industries or with high technology products
Experience working with Sales staff
Experienced in compilling reports, preparing and maintaining data
Strong MS Office skills
ERP software ie Oracle, SAP

What's on Offer

Excellent working environment with opportunities for progression Salary package of 12,000 - 16,000 offered dependent upon experience Flight & Medical

Apply for this job

Click the Apply or LinkedIn button below or contact Charlotte Hawkes on +971 2611 9200 quoting job reference 20013
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