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Facilities Management Operations Manager
mechanical / electrical engineeer
Hospitality / Shopping Centre / Department stalls / Hotels
About Our Client
Regional Hospitality business with operations in Qatar
Directs and manages activities of the various operations departments in order to maintain the operational appearance of the interior and exterior of the Mall in accordance to the Maintenance Agreement, Legal framework of the country and annual operating budget.
Responsible for management of planned, reactive and incidental works delivery for security, safety, traffic, housekeeping, waste management and pest control.
Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels.
Manage and supervises subordinates in all operational aspects of the mall including grounds, structures, systems and equipment including electrical, HVAC (Heating, Ventilation and Air Conditioning) and other mechanical systems, interior and exterior landscaping, capital expenditure projects, promotional events, and the monitoring of tenants to insure that they are adhering to the Mall's operational guidelines.
Responsible for ensuring that the all staff and tenants are trained to recognise and follow procedures related to any crisis and emergency, and conducting regular evacuation & Emergency drills in conjunction with GM.
Responsible for the traffic management by implementing the strategy related to traffic management including management and allocation car parks for tenants, staff and visitors by aiming to provide the best customer experience.
In conjunction with GM, coordinates with country's legislative /regulatory agencies to assure that all applicable codes and regulations are adhered to on the premises.
Responsible to monitor and control operation's related expenditure.
Assists in the development of the Mall's Operating and Business Plan, Business continuity plan, Disaster management, Annual Operating Budget.
Responsible to create operations and facilities related policy and procedures.
Contribute to the establishment and maintenance of positive relationships with tenants, Mall's customers, governing officials, vendors, and customers.
With the approval of the GM, this role will be asked to perform Manager-On-Duty (MOD) functions during a rotating schedule of weekends and holiday periods. Those duties will include the responsibility of acting as the GM's representative on-site and or on-call.
Co-ordination with Local Authorities: Police, Civil Defence, Municipality & City management for site wide requirement
The Successful Applicant
Minimum of 10 years experience in Facilities management - ESSENTIAL
Experience in luxury shopping centers or 5* hotels - ESSENTIAL
Engineering degree - ESSENTIAL
Experienced in staring up operations and with some background in Civil Defence Service would be highly advantageous.
Male, maximum age limit up to 45 years old
What's on Offer
approx 30,000 QAR per month inclusive of housing & transport