Role details

Field Service Engineer

Dubai   •  Permanent

Bullet points

  • World's industry leader in Electronics Display
  • Experience in Audio Visual Systems and Installation required

About Our Client

My client in a multinational organization and worldwide leader in the large electronic display industry. The company designs, manufactures, sells, and services a variety of display products in three primary markets: sports, commercial, and transportation.

Job Description

The role of Field Service Engineer will include, but not limited to the following:

  • Technical Service
  • Gain knowledge about products and processes.
  • Provide installation support and perform maintenance for displays, sound systems, and control equipment. May include on-call and event support responsibilities.
  • Provide phone, remote and on-site support for the maintenance and troubleshooting of product.
  • Work with Sales, Project Managers, service staff, customers and other personnel to solve technical issues.
  • Plan and prioritize customer requests and scheduled work.
  • Appropriately document all services performed: service logs, work logs, inventory and shipping documents.
  • Travel via ground or air to customer sites within the area. Potentially travel out of area for installations and/or training.
    • Installation Support
  • Assist with field product installations.
  • Provide on-site technical support, which may include terminating fiber, field repair, testing and system level troubleshooting.
  • Provide basic operator and maintenance training.
  • Follow the procedures outlined in the Installation Supervisor's Guide.
    • Relay customer feedback on product performance and features to Customer Service and Engineering, including detailed site reports on installation and service work.
    • Train service partners.
    • Conduct product demonstrations.
    • Take key role in service relationship with customers.

The Successful Applicant

For the role of Field Service Engineer the ideal candidate must have the following :

  • Bachelor's degree in Electronic Engineering Technology, Electromechanical Engineering or related field is required.
  • Two or more years of experience in audio visual systems or installation is Must.
  • Available to work evenings and/or weekends to support facility event schedules or to take direct customer calls.
  • Must be willing to travel outside of the U.A.E. The majority of the travel will be throughout the Middle East, West/Central Asia and Africa. Occasional travel will also be required to locations such as the United States and Europe. Travel will be approximately 30% of the time.
  • Must have good written/verbal communication skills in English. A language skill in Arabic, Russian or French is strongly desired.

What's on Offer


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Click the Apply or LinkedIn button below or contact Tanya Kundra on +971 4709 0366 quoting job reference 20411
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