Role details

General Manager Operations

Dubai   •   AED40,000 - AED50,000 per month (AED480,000 - AED600,000)   •  Permanent

Bullet points

  • Looking for an experience Operations Manager
  • Experience necessary in Operations / Strategy / Business Development

About Our Client

My client is an established foreign exchange and financial services provider. They have a number of offices in the Middle East and are looking to expand their operations in Dubai, in which this role will be pivotal to.

Job Description


Lead the Sales & Marketing team to exceed its growth, sales and profit targets.

Provide strategic and operational leaderships to the Sales (Retail Remittance, Retail Forex and EzRemit through own branches) by working closely with the sales & marketing group.

Accomplish marketing and sales objectives by planning, developing and implementing in order to maintain the Branding and Image of the organization.

Responsible for driving the distribution of the sales strategy and plans.

Responsible for optimising the product mix in the Country.

Responsible for driving growth in business volumes through various products and services.


Liaise with Group Head of Sales and Marketing to develop, manage and execute operational plans within specified geography and within the Country based on strategic plans, in order to achieve efficiency targets.

Work Group IT Department to ensure that the IT infrastructure and performance is to required levels in the Country.

Oversee the day-to-day business lines and operations.

Ensure the compliance policies and monitoring programs are effective and in adherence to the local laws and regulations, including anti-money laundering.

Ensure effective local resource allocation and availability to support the business.


Deliver strategic goals for the Country as defined in the strategic/business plan.

Provide strategic input on business prospects and performance within the Country, including business development opportunities, changes to competitive landscapes and opportunities for new products and services.

Work with Group Management team and local management to develop the financial budgets and operating plans for the Country.

Spearhead special projects in the Country and other responsibilities as typically required for a rapidly growing company as directed by the CEO/Owner.


Liaise with the Group CFO to develop and monitor annual budgets.

Set performance targets; ensure compliance with regulatory requirements and financial reporting.

Maintain auditable records for all financial information in the Company.

Provide strategic financial input on business issues impacting the Country and companies within the Group (i.e., evaluate potential business relationships, conduct research and perform analysis.

Central point of contact and liaising with the various regulatory bodies, responsible for ensuring and achieving compliance with all local regulations, rules and laws across the business dimensions.


Manage liabilities and funding requirements, manage commercial banking relationships.

Ensure compliance with all local rules and regulations, including Central Bank, local labor laws, AML

Compliance and reporting etc.


Work with the Group Head of Sales and Marketing & CFO to evaluate and develop the agent network in send and receive countries thereby increasing the market reach for the product.

Manage the day to day execution of the business development activities.

The Successful Applicant

Bachelor's Degree (B.A) in financial services or related areas. A Master's Degree in Business Administration (M.B.A) from an internationally recognised university is preferred.

Minimum 10 years of professional experience in a similar role at a rapidly growing financial services company.

Strong knowledge of financial institution business principles and practices in the Country is required.

Must be well-versed in country of operations, with excellent local language skills and relationships with key local government, banking and customer groups.

Strong sales and marketing background preferably in the same sector.

What's on Offer

Competitive salary package

Apply for this job

Click the Apply or LinkedIn button below or contact Rebecca Ross on +971 4709 0354 quoting job reference 22318
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