Role details

IT VIP Service Specialist

Dubai   •  Permanent

Bullet points

  • Leading property group in Dubai
  • Temporary role - 12 months

About Our Client

Our client, is a leading family group based in Dubai. With multiple operations internationally, our client strives to emphasize its footprint in the region furthering its growth in the international market.

Job Description

  • As an IT VIP service specialist you will manage the full range of IT services for VIP customers
  • Ensure the delivery of end user computing support and services
  • You will define tasks to monitor service delivery against service level agreements
  • The IT VIP Service Specialist will work with 3rd party vendors and other internal and external organizations to manage customer interaction
  • As an IT VIP Service Specialist you will identify deficiencies and ensure appropriate corrective actions are pursued
  • As an IT VIP Service Specialist, you will resolve technology issues encountered by executives
  • You will maintain insights into the VIP End User experience and assume accountability for driving issues through resolution
  • The IT VIP Service Specialist will provide training related to the features and functionality of the broad set of technologies used
  • The IT VIP Service Specialist will be able to conduct regular service reviews

The Successful Applicant

The successful candidate for this role must have 7+ years of proven experience in end user computing related support. The candidate must have a proven track record in supporting all major Microsoft platforms including Windows, Lynx, Microsoft Office, SharePoint and Exchange. The ideal candidate must be an ITIL expert and should have experience in supporting other industry standard desktop applications and remote access solutions. The ideal candidate must possess excellent communication skills and must be fluent in English. A certificate in IT service management and Arabic fluency is an added advantage.

What's on Offer

A competitive salary package and the chance to grow and develop in one of the region's leading companies.

Apply for this job

Click the Apply or LinkedIn button below or contact Mearna Younis on +971 47090369 quoting job reference 20704
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