Role details

This position is now filled

Operations Manager - F&B/ Hospitality - Holding Company

Qatar   •  Permanent

Bullet points

  • 15+ years operations management experience within F&B/ hospitality required.
  • The role is based in Qatar.

About Our Client

Holding Company

Job Description

The Operations Manager - F&B/ Hospitality will be responsible for ensuring the smooth running of operations for the whole F&B division within the holding company by:

  • Overseeing the restaurants' entire operations and maintenance activities;
  • Managing and developing staff including managers, chefs and support staff
  • Coordinating the day to day operations and strategy of the restaurants through regular site visits, effective communication and implementation of policies and procedures
  • Monitoring the quality and quantity of supplies and products and managing all agreements and contracts with suppliers/contractors;
  • Continuously investigating and recommending ways to reduce costs, maximise resources and improve quality of services;
  • Coordinating with other departments to ensure operations are running effectively
  • Creating action plans and strategies across the estate to increase sales, improve efficiency and develop the teams in all outlets.
  • Developing and implementing training initiatives to further the brands whilst progressing the career of individuals at all levels.
  • Ensuring compliance with Health and Safety standards, imposing legal regulations and maintaining security plans and regular quality checks;
  • Achieving and exceeding operational and sales objectives;
  • Monitoring customer service standards and customer feedback;
  • Coordinating with HR department to recruit, train and retain staff, communicate job responsibilities and conducting appraisals and performance reviews;
  • Exploring new markets, opportunities and acquiring new partners;
  • Suggesting promotional and communications activities/events and implement approved marketing solutions;
  • Monitoring the competition and developing a good knowledge of the market and products to ensure competitive services;
  • Responsible profit and loss monitoring, product pricing and periodic forecasting/budgeting to achieve financial objectives;
  • Designing and implementing periodic business/actions plans and providing necessary reports and inventories for decision making and progress tracking;
  • Undertaking other tasks as required.

The Successful Applicant

  • University Degree in Hospitality/F&B or related subject
  • A minimum of 15 years total experience as Operations Manager preferably in a well-known group based in the GCC operating in the F&B and Hospitality sectors is required.
  • A proven track records of achievements in previous assignments and an ability to demonstrate expert knowledge costing skills , P&L knowledge, financial control procedures and labour controls is needed.
  • Excellent, proven interpersonal, verbal and written communication skills (English essential, Arabic preferred) are required.

What's on Offer

Circa 20,000 QAR total package.