Role details

Operations Manager: Insurance

United Arab Emirates   •  Permanent

Bullet points

  • Excellent opportunity to work for a leading Insurance broker in the region
  • Currently looking for an experienced Operations Manager to join the team

About Our Client

My Client is a reputable Insurance broker in the region covering Life, Medical and General Products. They are part of a larger corporation who have a global presence in Spain, Latin America and the Middle East. They are looking to expand their operations in the UAE and are therefore hiring experienced professionals who will be able to drive their growth in the region.

Job Description

  • Job specific tasks:
    • Receive directions from General Manager regarding budget, target, strategy, etc. and assigns tasks accordingly to operations officers
    • Follow-up on operations and give officers recommendations for improvement
    • Review insurance policies and ensure all policies are in line with underwriting guidelines
    • Manage insurance data reports from officers, and report them to General Manager
    • Oversee policy histories and expiry of contracts, and interfere in remedial measures when churn rates are high
  • Managerial tasks:
    • Manage conflicts with customers in case of escalation of problems
    • Direct operations officers through their objectives and helps them achieve targets
    • Motivate, manage and develop operations officers to meet or exceed service standards
    • Develop service standards, performance benchmarks, and objective goals in line with company goals
    • Coordinate between the technical department and the business development department to ensure proper running of business

The Successful Applicant

Minimum 7 years' experience in an insurance company or brokerage

Bachelor degree in Business Administration, Banking & Finance, Accounting, or any equivalent

Product knowledge (Life, Medical and Motor products)

Statistical analysis

Knowledge in Microsoft office (Word, Excel, PowerPoint)

Fluent in English (Arabic is a plus)

What's on Offer

Attractive tax free slary on offer

Apply for this job

Click the Apply or LinkedIn button below or contact Rebecca Ross on +971 4709 0354 quoting job reference 20146
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