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Shopping Mall Facilities management Operations Manager
Retail project management, Shopping Centres
Facilities management, Engineering, Cleaning
About Our Client
Regional Group with diversified business assets including Retail & Real Estate
Ensures the mall is presented to its customer in the highest possible standards by maintaining the interior and exterior of the building. Conducts regular inspection of the interior of the property with specific attention on cleanliness, preventive maintenance, health and safety, fire and parking. Completes the quarterly property inspection reports to track maintenance programs & repairs in the complex, including the follow up to ensure corrective measures are completed in a timely manner. Executes key objectives as detailed in the Capex and Operating budgets and plans priority based effective phasing of the budgets. Initiates the leasing process (from offer to execution of lease) through the Administrator for storage to prospective tenants. Establishes liaison with local Government agencies like CID, Police, Taxi operators and Civil Defence to make use of their presence in the Mall. Enforces rules & regulations are followed by the Tenants with particular focus on operating hours, delivery schedule, waste removal, promotional signs & other related issues. Monitors and reviews performance of all contract service providers to ensure scope of work contained in the contract is complete. Details the job responsibility of each operations coordinator, ensure accountability of specific responsibilities assigned and access periodic achievements of theirs. Oversees cleaning contract, including scheduling of cleaning staff personnel, implement cost cutting program & improve cleaning efficiency's. Oversees the cleaning process and conduct periodic inspection of FOH, BOH, Food Court, and make reports / follow ups. Ensures wash rooms are properly cleaned & stocked at all times.
Coordinates the repairs & maintenance projects, property inspections with the FM to ensure items are completed and delivered within a timeline.
Oversees the duties & performance of the exterior maintenance contract to ensure the exterior of the building in maintained to the highest level possible.
Ensures that all vertical transport smooth functionality & safety. Proper lighting, air-conditioning levels, sliding door, parking fit to use & toilet facilities are always in a workable condition.
Reviews the Planned Preventive Maintenance (PPM) schedule checks are carried out for all assets.
Manages monthly contracts and other costs, keeping in mind the annual budget and to ensure that outsourced services are provided within the budget plan for the mall.
Explores, creates and suggests to the Management additional under-utilised areas within the mall which can be converted in a revenue generating area
Ensure the following training programs are imparted to the service providers and the customer service staff to enhance their skills set, response time & customer handling skills.
Ensures all day to day operation of key personnel. Accommodates all key operational performance requirements.
The Successful Applicant
Possesses Bachelor's degree Engineering.
Has completed at least 15 years experience in quality retail project management within major shopping centres within the Gulf region, with at least 5 years experience in Facilities management.
Professional Certifications & courses in Operations and or Facilities Management
Is a proficient user of MS Office and MS Project - AutoCAD is an added value.
Highly organised and disciplined.
Meticulous and detail oriented, but does not lose focus of the big picture.
Team player, well-tempered, capable of working under pressure and following instructions to the detail
Management and delegation Skills
Proven operation skills in shopping malls
Well adept in mall or building operations, maintenance and management
Good communication and presentation skills
Smart, proactive and hard working
Able to be trusted with confidential and sensitive company information
What's on Offer
Competitive tax free package