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CRM Manager - Lifecyle & Loyalty

Dubai Permanent View Job Description
An exciting opportunity to lead lifecycle, loyalty, and CRM strategy for a leading global brand in the MENA region. You'll drive customer retention, engagement, and reward program success across digital channels including email, app, WhatsApp, and more.
  • An exciting opportunity to lead lifecycle, loyalty, and CRM strategy.
  • The opportunity to work for leading global brand in the MENA region.

About Our Client

A leading global brand in the MENA region

Job Description

  • Design and launch lifecycle and loyalty journeys to boost retention, engagement, and reward program performance.
  • Leverage CRM tools and first-party data to create personalised, multichannel campaigns.
  • Collaborate with digital, eComm, and product teams to align CRM with business goals.
  • Monitor and optimise campaign performance through data insights and A/B testing.

The Successful Applicant

  • 6-8+ years' experience in CRM, loyalty, or lifecycle roles in major brands or retailers.
  • Expertise in tools like Adobe Campaign, Salesforce, or similar CRM platforms.
  • Strong project management, communication, and data-driven campaign skills.
  • Confident working across cross-functional teams with the ability to influence stakeholders and drive results in a matrixed organisation.

What's on Offer

This is a high-impact role with the chance to shape CRM and loyalty strategy for a globally recognised brand. You'll join a fast-paced, innovative environment working alongside top-tier digital and marketing teams. The position offers great visibility, measurable impact, and access to cutting-edge CRM technologies

Contact
James Jefferson
Quote job ref
JN-052025-6746268

Job summary

Sector
Digital
Subsector
Email & eCRM
Industry
FMCG (Fast Moving Consumer Goods)
Location
Dubai
Contract type
Permanent
Consultant name
James Jefferson
Job reference
JN-052025-6746268