Customer Service Specialist

United Arab Emirates Permanent
  • An exciting opportunity to work with a market-leading multinational
  • An exciting opportunity to work with a market-leading multinational

About Our Client

A leading multinational electronics firm.

Job Description

Order handling, invoicing and shipping

  • Handle orders
    • Enter order and handle order change management
    • Problem-solving (items not available, missing PN or other details)
    • Check credit limits and other possible hurdles
    • Submit order confirmation to customer
    • Plan shipment date according to availability, holidays, delivery stops, customer wishes etc.,
    • Maintain order portfolio in sales statistic
    • Prepare necessary documentation and certificates
  • Book shipments (air freight or courier)
  • Inform customers about shipping details
  • Invoice orders in Navision
  • First point of contact for shipping partners
  • Follow up on shipments, e.g. central problem solving point of contact between shipping partner and customer.

Office Administration Management:

  • Organize Manage stock of local repairs and warranty replacement of Dubai Office.
  • Local organizer and planner for training and meeting.

Marketing Support:

  • Manage marketing orders and supply to distributors.

General support functions

    • Check stock availability of specific items
    • Upload pricelists
    • Handle specific marketing orders (from different stocks)
    • Update customer card information
    • Handle return of goods, credit notes, commissions
  • Support and interface with customers
    • Identify items and PNs asked for
    • Inform and update on shipment status
    • Adjust orders
    • Handle unusual returns or complaints in collaboration with ISDs
    • File complaints in MST and SFDC system
  • Interface with purchasing, production and marketing.

The Successful Applicant

The ideal candidate has a background in shipping and/or sales from a multinational company.

Key qualifications:

  • Experience from a similar position is essential.
  • Good knowledge of shipping, sales processes and practices.
  • Good numerical and IT-skills - knowledge of Navision and Microsoft Office
  • Fluent written and spoken in English and Arabic. French is a big plus.

What's on Offer

  • A challenging, ever changing work day.
  • A value based leadership that give the employee freedom to operate.
  • A competitive salary and flexible working conditions.
Shehryar Riaz
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Job summary

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Shehryar Riaz
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