Save Job Back to Search Job Description Summary Similar JobsWork for a renowned Saudi Vision 2030 mega projectPlay a critical role in the organisation's Digital objectivesAbout Our ClientOur client is one of the renowned Saudi Vision 2030 mega projects in the Real Estate and Property sector.This role will be based in Riyadh.Job DescriptionThe Director - Customer Products and Martech will be responsible for:Leadership and Strategy: Lead the strategy, development, and execution ofcustomer-facing products (websites, mobile platforms, etc.) and Martechsolutions, ensuring alignment with the organisation's business objectives.Cross-functional Collaboration: Serve as a business partner to Marketing andCommercial teams, understanding their challenges and goals, and translatingthem into effective technology solutions.Martech and Customer Products Delivery: Oversee the implementation andongoing optimisation of critical Martech solutions, including CRM, CMS (e.g.,Sitecore, Adobe), CDP, event management platforms, Google Ads, and Sprinklrtools.Vendor and Stakeholder Management: Manage key technology vendors andservice providers, ensuring effective collaboration and timely delivery ofsolutions. Build strong relationships with internal stakeholders acrossTechnology, Marketing, and Commercial departments.Technology Innovation: Evaluate emerging technologies and provide innovativesolutions to meet business needs, ensuring that technology solutions drivecommercial growth, enhance customer experiences, and improve operationalefficiency.Customer Experience Focus: Ensure all customer-facing products are designedwith the end user in mind, providing seamless, intuitive, and personalisedexperiences across digital platforms.Technology Integration: Lead the integration of various technology platforms,ensuring data consistency, seamless communication, and streamlinedprocesses between Martech tools, digital products, and back-end systems.Team Leadership: Manage and mentor a team of technology and productprofessionals, ensuring they are equipped with the necessary skills andresources to succeed.Performance and Analytics: Define and track key performance metrics forcustomer-facing products and Martech solutions, using data-driven insights toinform decisions and continuous improvements.Change Management: Lead the change management efforts related to theadoption of new technologies or processes, ensuring smooth transitions andbuy-in from key stakeholders.Risk Management: Proactively manage risks related to technology solutions,ensuring that data privacy, security, and compliance are prioritised in allinitiatives.The Successful ApplicantThe Director - Customer Products and Martech will be/have:A Bachelor's degree in Computer Science, Engineering, Information Technology,Business, or a related field. A Master's degree or relevant certifications (e.g.,PMP, Agile, CPM) is a plus.14 years+ of experience in technology leadership roles, with a strong focus ondelivering customer products, Martech, and digital transformation.Experience within large, complex organisations; ideally within mega projects,mega events, tourism, hospitality, entertainment, Real Estate and Property, or airlines industries.Martech Expertise: Extensive experience with customer-facing technologies andplatforms, including CRM (e.g., Salesforce), CMS (e.g., Sitecore, Adobe), CDPs,event management solutions, Sprinklr and Google Ads.Proven ability to develop and execute technology strategies that align withbusiness objectives and deliver measurable value.Experience working closely with Marketing, Commercial, and Technologydepartments to drive business outcomes through technology solutions.Strong leadership and team management skills, with the ability to inspire anddevelop cross-functional teams.Strong ability to think creatively and solve complex business problems usingtechnology solutions.Solid experience in managing large-scale, cross-functional technology projectsand vendor relationships.Excellent communication and presentation skills, with the ability to conveytechnical concepts to non-technical stakeholders and C-Suite stakeholdersDeep understanding of technology architecture, integrations, and how variousplatforms (CRM, CMS, CDP, etc.) work together to achieve business goals.Familiarity with cloud technologies (AWS, Azure, Google Cloud) and theirapplication in Martech.Familiarity with Agile methodologies for managing projects and productdevelopment.Based in/willing to relocate to Riyadh.What's on OfferAn attractive salary, along with family benefits, is on offer for the Director - Customer Products and Martech role.ContactAniket DeoQuote job refJN-012025-6641586Job summarySectorTechnologySubsectorSenior IT ManagementIndustryPropertyLocationRiyadhContract typePermanentConsultant nameAniket DeoJob referenceJN-012025-6641586