Director of Operations - Hospitality - Angola

International Permanent View Job Description
The Director of Operations will ensure that the hotel's operations meet the defined standards, as well as customer satisfaction. The Director of Operations will also ensure the satisfaction of the employees and maximise the performance of the various departments.
  • International Hotel Group
  • Mandatory fluency in Portuguese as well as in English

About Our Client

Our client is an international hotel group.

Job Description

  • Directly supervises the Managers of the operational departments, complying with all Group Policies and internal standards.
  • Responsibilities include employee recruitment and selection, employee integration, on-the-job training, career management, complaints management and problem solving.
  • Ensures that the various Managers correctly develop the employees in their teams, taking into account each of the functions.
  • Replaces the General Manager when needed.
  • Ensures that service standards are met and makes suggestions for improvement to the General Manager.
  • Ensures the efficient management of the various departments, particularly with regard to compliance with the budget and the achievement of objectives.
  • Analyses the P&L in detail on a monthly basis and reports to the General Manager.
  • Creates up-selling strategies, together with the operational departments, in order to leverage sales.
  • Closely monitors the customer and anticipates their needs.
  • Ensures that the group's regulations and standards are applied and complied with.

The Successful Applicant

Holder of a Degree in Management or Hotel Management, you have at least 10 years of experience in the hospitality industry with at least 3 years of experience in a hotel leadership position.
An expatriation experience is requested, preferably in Africa.
Fluency in Portuguese as well as in English is mandatory.

What's on Offer

Our client offers a competitive package.

Contact
Thierry Piat
Quote job ref
JN-072024-6487867

Job summary

Sector
Executive Search
Subsector
Hospitality & Leisure
Industry
Leisure, Travel & Tourism
Location
International
Contract type
Permanent
Consultant name
Thierry Piat
Job reference
JN-072024-6487867