Head of Customer Experience

Dubai Permanent
  • Opportunity to work closely with the COO of a fintech during exciting growth
  • Must have experience working within the startup/fintech/ecommerce space

About Our Client

Well-funded fintech start-up in the UAE looking to enhance customer experience focussed operations to support their exciting growth plans across the Middle East.

Job Description

  • Liaise with senior management to understand the firm's requirements and ensure they are aligned to its' overall strategy.
  • Oversee improvement, enhancement, and execution of the operations team to ensure timely delivery of projects in collaboration with the sales and marketing teams.
  • Interpret and synthesise performance metrics to identify meaningful insights that can support your decisions.
  • Incorporate insights and recommendations from the leadership team to develop strategic plan of action for the future.

The Successful Applicant

  • Deep expertise in an operational role within a start-up environment, with a focus on customer experience, improving processes and operation management.
  • Strong analytical skills with experience in MS Excel highly preferred.
  • Proven leadership skills with the ability to interact and engage with the C-level management and executive leadership team.
  • Strong command of written and spoken English; Arabic language skills are strongly preferred

What's on Offer

  • Attractive, tax-free salary
  • Opportunity to play a crucial role in the ongoing growth and success of an exciting business.

Areej Mahmood
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Areej Mahmood
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