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Head of Digital Customer Care

Dubai Permanent View Job Description
This executive role drives the digital strategy and customer care transformation across fintech products and markets. The Director leads cross-functional teams to deliver innovation, automation, and exceptional customer experience
  • Lead digital transform ation across fintech and global markets
  • 10+ years in fintech or digital financial services required

About Our Client

A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions

Job Description

  • Define digital vision across apps, B2B, and global platforms
  • Lead product roadmaps and investment priorities
  • Oversee delivery of new features and enhancements
  • Analyse customer journeys and drive improvements
  • Guide customer care and back-office operations
  • Implement AI and automation for efficiency gains
  • Align teams with customer experience strategy



The Successful Applicant

  • Bachelor's in Engineering, CS, or Business
  • Master's (MBA or similar) preferred
  • 10+ years in fintech or digital banking
  • Experience in fintech startups or banking roles
  • Strong leadership across cross-functional teams
  • Expertise in product and customer experience



What's on Offer

A strategic leadership opportunity to shape digital transformation across fintech markets, drive innovation with cutting-edge technologies, and influence customer experience at scale within a high-growth, future-focused organisation

Contact
James Jefferson
Quote job ref
JN-092025-6845297

Job summary

Sector
Digital
Subsector
Digital / Web Design
Industry
Financial Services
Location
Dubai
Contract type
Permanent
Consultant name
James Jefferson
Job reference
JN-092025-6845297