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Head of Global Business Services

Dubai Permanent View Job Description
This is a strategic and hands-on leadership role overseeing the shared services function from Dubai. The Head of Global Business Services will drive operational excellence, team development, and global stakeholder alignment. The role is pivotal in enabling business growth and ensuring seamless service delivery across multiple support functions.
  • Lead a global services hub supporting premium clients across 80+ countries
  • Requires at least 10 years' leadership experience in SSC or ops function

About Our Client

A global premium service provider operating in over 3,000 cities, with a reputation for excellence in customer experience and operational delivery. The Dubai office serves as the central hub for global shared services, supporting high-profile clients across travel, logistics, and corporate sectors. The company is scaling rapidly and committed to innovation, inclusivity, and performance.

Job Description

  • Lead and develop high-performing back-office teams with a global scope of service
  • Drive operational performance, ensuring delivery against SLAs, KPIs, and budget
  • Implement process improvements to enhance efficiency, scalability, and service quality
  • Act as a strategic partner to global stakeholders across EMEA, APAC, and the Americas
  • Foster a customer-centric culture of continuous improvement, collaboration, and accountability
  • Ensure governance, compliance, and risk management across service areas
  • Promote employee engagement and a positive working environment



 

The Successful Applicant

  • Must be based in Dubai currently with track record of working in the UAE
  • 10+ years in shared services, customer support, or business services leadership
  • Proven success managing 30-80 FTEs in multicultural environments
  • Strong communication and stakeholder management skills across global regions
  • Experience in travel, logistics, hospitality, or premium service sectors preferred



 

What's on Offer

  • Competitive, tax-free salary
  • Strategic leadership role in a fast-growing global business
  • Opportunity to shape and scale a high-impact shared services function
  • Collaborative culture with exposure to global stakeholders and premium clients
  • Dubai-based role with growth, innovation, and transformation at its core



 

Contact
Ian Pollington
Quote job ref
JN-102025-6855079

Job summary

Sector
Consultancy, Strategy and Change
Subsector
Process Improvement & Business Excellence
Industry
Leisure, Travel & Tourism
Location
Dubai
Contract type
Permanent
Consultant name
Ian Pollington
Job reference
JN-102025-6855079