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Head of IT Operations - Abu Dhabi Based

Abu Dhabi Permanent View Job Description
In this role, you will take the lead in managing the organisations platform's operations, ensuring seamless service delivery, robust security, and platform resilience. In this key role, you'll drive proactive monitoring, incident management, and continuous improvements, all while collaborating with a dynamic team to maintain high performance and availability.
  • Exciting role with a prestigious organisation in Abu Dhabi
  • Extensive experience in IT operations in a large complex organisation

About Our Client

A prestigious institution based in Abu Dhabi, offering a dynamic and innovative environment for professionals.

Job Description

  • Deploy and maintain monitoring tools to track KPIs like CPU usage, memory, network traffic, and response times, ensuring early detection of anomalies.
  • Implement automated alerting systems to reduce manual intervention and ensure quick responses to performance issues.
  • Oversee adherence to SLAs and platform performance standards, ensuring effective incident resolution and API performance.
  • Analyse incidents, prioritise based on severity, and manage escalation protocols for critical issues, while maintaining accurate incident records.
  • Lead security management efforts, including vulnerability monitoring, and ensure proactive threat mitigation, along with BCM/DR planning and recovery drills.
  • Conduct post-incident reviews and root cause analysis, driving continuous improvements and implementing preventative measures.
  • Manage vendor relationships, the operational budget, and ensure comprehensive technical documentation for efficient incident resolution and platform management.

The Successful Applicant

  • Minimum of 15 years of experience in operations management, with a strong focus on IT operations, platform monitoring, and incident management.
  • Must have experience leading IT operations in a large international firm.
  • Proficiency in Arabic is preferred.
  • Proven expertise in real-time platform monitoring, incident response, security management, and adherence to SLAs.
  • Strong leadership and communication skills, with the ability to drive operational excellence.
  • A Bachelor's degree in Information Systems, Operations Management, or a related field, and mandatory ITSM certification.



What's on Offer

Joining this prestigious organisation will give you the opportunity to lead the operations of a cutting-edge platform, ensuring high performance, security, and continuous improvement. You'll have the opportunity to drive impactful change in a dynamic environment while advancing your career in a high-profile setting.

Contact
James Jefferson
Quote job ref
JN-012025-6655048

Job summary

Sector
Technology
Subsector
IT Support
Industry
Public Sector
Location
Abu Dhabi
Contract type
Permanent
Consultant name
James Jefferson
Job reference
JN-012025-6655048