Infrastructure & Operations Director (IT)
Infrastructure & Operations Director (IT) - Jeddah
Multi bn $ retail business investing heavily in technology
About Our Client
Retail business with over 20,000 employees and 400 stores.
Market coverage across the Middle East with their core business in Saudi Arabia.
- Lead and direct the development and implementation of a 3 years Infrastructure and Operations roadmap (ERP, Infrastructure, Business intelligence, analytics, CRM, Loyalty, Marketing, Innovations…etc) with a yearly plan in collaboration and alignment with all BU's and IT functions to enable overall business strategy and fulfill its technology requirements.
- Manage complex projects such as ERP, CRM, Cloud solutions and E-commerce through implementing standard project management processes in coordination with business team and system integrators to ensure deliverables are in alignment with strategic organizational goals
- Provide direction to the Infrastructure and Operation team to ensure effective establishment and maintenance of a scalable standards and agile IT Infrastructure including ERP, Cloud, Network, Data Center, POS, Mobility, Servers, Storages,… to meet the emerging and changing business requirements in term of capacity, performance and disaster recovery with proper balance between service availability and cost as well as optimizing the quality of service and maximizing end-users' IT literacy in the service delivery area, .
- Provide direction to the business applications team to ensure the Ensure digital transformation and agility in business process improvement while advising on emerging technological trends and state-of-the-art solutions (ERP, Analytics, Loyalty, E-commerce, Marketing Automation,) that can effectively uplift the customer in-store and digital experience and support strategic initiatives.
- Drive the organization to deliver higher performance levels by setting individual objectives, managing performance, developing, coaching and motivating staff, provisioning of formal and informal feedback and appraisal.
- Ensure compliance with internal/external audits and best practices within Infrastructure and operations fields by proactively enforcing regular reviews including self-assessments, acceptable use policy, disaster recovery drills, and cybersecurity health checks.
- Develop strategic partnership with internal and external entities to maintain highest standards of customer satisfaction and service levels.
- Define and document overall systems architecture according to business strategy and industry standards
The Successful Applicant
Bachelor or Master degree in Computer Science, Engineering, MBA, or related field
Experience, Skills & Competencies
- 15+ years of strong IT experience including: Technology (ERP Platform, Networks, Data centers, Security.. etc.), Service Delivery (Large Community, Services Portfolio, ), Digital & CX (Marketing Processes, CRM & Loyalty, E-commerce, Store innovation, technologies..)
- Advanced Technical Certifications (ITIL, PMP, CISA, OCP, CISSP, SCRUM.. etc.)
- In-depth knowledge of designing, implementing and managing at international level (Mission critical ERP Oracle EBS, Retail, Store systems (POS, Pricing & Promotion,..), Large scale infrastructure and networks,
- Strong industry and business knowledge
- Excellent organizational and leadership skills
- Effective Program & Change management skills
- Mastery in strategic thinking, planning and implementation
What's on Offer
The opportunity to join a business a well established team who are set to begin a group wide transformation with technology being the driving force.
They are a market leader in their industry and will give you access to cutting edge technology.
The role is open to both ex-patriates and nationals and has a competitive tax free salary.