IT Assistant - Linux and SQL skills mandatory

Dubai Permanent AED7,000 - AED8,000 per month (AED84,000 - AED96,000)
  • Exciting opportunity with a high growth established multinational
  • Must have knowledge in R/S and databases

About Our Client

An exciting international organisation in the UAE investing heavily in technology and talent.

Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Direct unresolved issues to the next level of support personnel.
  • Provide assistance with IT products or services being incorporated within the organisation.
  • Record IT troubleshooting service logs and resolution.
  • Follow-up and update IT assistance as requested status and information.
  • Pass on any feedback or suggestions by systems/software end user to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

The Successful Applicant

  • Bachelor's Degree in Information Technology or related disciplines.
  • Must only have between 3-5 years of overall IT support experience with strong background in troubleshooting and repair issues.
  • Must have strong experience in Windows, Linux, and database (IBM Informix is preferred, but can have experience in MySQL or PostgreSQL, or Oracle Database)
  • Good knowledge in R/S and strong understanding of TCP/IP protocols and LAN/WAN configuration.
  • Strong communications and interpersonal skills.
  • Must be open to working a five day week in the short term, with the aim to return to a five day week soon.

What's on Offer

  • Progressive role within an established, growing organisation.
  • Opportunity to work on exciting projects and lead the way for growing a newly established IT function.
Ruwise Sheriff
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Job summary

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Ruwise Sheriff
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