IT Helpdesk Manager - Banking

Dubai Permanent View Job Description
Responsible for user-facing IT services and access governance within a banking organisation.
  • Opportunity to standardise and mature user services
  • Leadership position within a growing IT function

About Our Client

This opportunity is with a large organisation in the financial services sector, based in Dubai.

Job Description

  • Ownership of user services and access controls
  • Ensuring consistent service quality and user experience
  • Managing support and service delivery teams
  • Acting as a bridge between IT and business users



The Successful Applicant

  • 12-15+ years' experience in user services or service management
  • Current banking experience in the GCC is essential
  • Strong stakeholder-facing and service leadership skills
  • Experience operating in regulated environments



What's on Offer

  • Highly visible role with direct business impact
  • Opportunity to standardise and mature user services
  • Leadership position within a growing IT function



Contact
James Jefferson
Quote job ref
JN-122025-6909018

Job summary

Sector
Technology
Subsector
IT Support
Industry
Financial Services
Location
Dubai
Contract type
Permanent
Consultant name
James Jefferson
Job reference
JN-122025-6909018