IT Services Supervisor ( Saudi National)
The Opportunity to work with a Top Tier Semi Government Entity
Be a part of establishing a new division within IT Support Services
About Our Client
Top Tier Semi Government Entity who are working towards the Saudia 2030 Vision.
- Monitoring requests, incidents and problems.
- Develop and implement career plans for Service Desk and Desktop Support staff.
- Provide comprehensive ad-hoc and monthly reports on SLAs and KPIs for the entire IT Operations department.
- Monitor and manage incoming ticket volumes. Identifying trends and deliver on strategies to reduce overall ticket volumes.
The Successful Applicant
- 4-10 years of experience within IT Support Services
- ITIL Certified
- Ability to influence, motivate and guide teams and individuals.
- Strong mentoring/coaching skills.
- Strong interpersonal skills
- Is flexible in a rapidly changing environment.
- A strong focus on customer services.
What's on Offer
Competitive Salary and Bonus Structure