Senior Associate - Technology Operations

Riyadh Permanent
  • Join a multinational bank
  • Be an integral part of the Technology team in Saudi Arabia

About Our Client

Our client is an international Bank with a regional office in Riyadh.

Job Description

The main responsibilities of the Senior Associate - Technology Operations are as follows:

  • Meeting SLAs across Incident, Problem, Change & Request Management processes
  • Ensure key processes such as Asset and Media Management are thoroughly followed
  • Data Center access supervision and support
  • Execution of infrastructure engineering activities such as design, implementation, monitoring, capacity planning
  • Escalation of issues and identified risks
  • Working closely with other EMEA offices for troubleshooting and service delivery
  • Making recommendations for improvement of Technology Operations
  • Implementing information back-up and recovery strategies as per global standards
  • Problem management support
  • Inventory management
  • Educating stakeholders on self-service tools
  • Adherence to Technology Policies, Standards and Procedures

The Successful Applicant

The Senior Associate - Technology Operations will be/have:

  • At least a Bachelor's degree in Computer Science, IT or related field of study
  • 4+ years of experience in Technology Operations, ideally within the banking/financial services sector
  • Strong verbal and written English communication skills
  • Service-oriented; ability to deliver Technology support across all levels of the organisation
  • Ability to multi-task environment, and thrive in a deadline driven environment
  • Able to work effectively with different nationalities spread across several geographical locations
  • A problem solver; able to identify problems and propose ways to mitigate the risk
  • A Saudi national
  • Based in/willing to relocate to Riyadh

What's on Offer

The Senior Associate - Technology Operations offers an attractive package along with excellent training/professional development opportunities within a multinational Financial Services institution.

Contact
Aniket Deo
Quote job ref
JN-092023-6191747

Job summary

Sector
Technology
Subsector
IT Support
Industry
Financial Services
Location
Riyadh
Contract type
Permanent
Consultant name
Aniket Deo
Job reference
JN-092023-6191747