Senior Service Manager - Channel Operations

Riyadh Permanent
  • Opportunity to work with one of the biggest player in the industry
  • Permanent opportunity

About Our Client

My client is a pioneering company at the forefront of global connectivity solutions. Their innovative technologies are reshaping the way we connect and communicate, transcending geographic boundaries. With a vision for a more connected world, they are dedicated to providing reliable, high-speed internet access to even the most remote and underserved areas, bridging the digital divide. Their commitment to sustainability is reflected in their efforts to create a more sustainable and accessible future through satellite technology.

Job Description

  • Exhibit dedicated commitment to managing a crucial regional and strategic partner, characterized by high revenue, complexity, and a global presence.
  • Apply data analysis expertise to assist in the interpretation and creation of internal metric reports for Senior Leadership.
  • Possess extensive reporting proficiency across various platforms, such as PowerBi and Grafana, which can be leveraged both internally and externally in response to specific partner needs.
  • Provide leadership and guidance to virtual account teams aimed at enhancing the overall customer experience.
  • Be ready to step in and cover for Service Management Leadership when necessary.
  • Additionally, collaborate closely with internal stakeholders and partners to develop a customer experience model.

The Successful Applicant

  • Possess over 5 years of professional experience in the Satellite and Telecommunications industry.
  • Proven track record of successfully establishing and cultivating customer relationship experiences and governance frameworks.
  • Extensive background in Satellite Communications and Telecommunications.
  • Proficiency in data analysis and experience with analytical tools like PowerBi and Grafana.

What's on Offer

  • Opportunity to work with one of the biggest player in the industry
  • Work with one of the most innovative company in the market
Lucas Fabbro
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Job summary

IT Support
Technology & Telecoms
Contract type
Consultant name
Lucas Fabbro
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