Save Job Back to Search Job Description Summary Similar JobsOpportunity to join a leading public sector entity in the UAEMust have proven experience utilising ServiceNow platformAbout Our ClientA prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectorsJob DescriptionCollaborate with business stakeholders to identify, document and analyse business needs, processes, and objectivesConduct workshops, interviews, and surveys to gather detailed requirements and opportunities for improvementWork closely with the ServiceNow development team to design functional solutions that meet business needsCreate functional specifications, user stories, and workflows, ensuring alignment with business goalsFacilitate communication between business units and technical teams, providing updates and gathering feedbackDevelop test plans, conduct UAT, create training materials, and ensure solutions comply with organisational standards and policiesThe Successful ApplicantBachelor's degree in Business Administration, Information Systems, Computer Science or related field; Master's degree is a plus5+ years of experience as a Business Analyst, with at least 3 years working with ServiceNow or similar platformsExperience in process analysis, requirements gathering, and designing enterprise-scale solutionsStrong understanding of ServiceNow modules (ITSM, ITOM, HRSD, CSM) and platform capabilities (workflows, forms, integrations)Knowledge of business process automation and optimisation in enterprise domains (IT, HR, General Services, Procurement, etc.)What's on OfferCompetitive, tax-free salarySignificant opportunity for exposure across multiple subsidiaries of the entityContactChristopher DaviesQuote job refJN-022025-6673841Job summarySectorTechnologySubsectorIT Business AnalysisIndustryPublic SectorLocationAbu DhabiContract typePermanentConsultant nameChristopher DaviesJob referenceJN-022025-6673841
