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SVP - IT Operations and Support

Riyadh Permanent View Job Description
The SVP - IT Operations and Support will be responsible for optimising the Bank's IT Operations, and improving the quality and efficiency of testing and pre-production environments.The ideal candidate will come from a top-tier banking/financial services institution, and have an excellent track record in delivering operational excellence and cost optimisation.
  • Lead IT Operations and Support for one of the largest banks in Saudi
  • Be a part of a large-scale transformation program

About Our Client

Our client is one of the largest banks/financial services institutions in Saudi Arabia. This role will be based in Riyadh.

Job Description

The SVP - IT Operations and Support role will be responsible for:

  • Overseeing all aspects of IT Operations
  • Establishing monitoring, control, and governance frameworks for IT Operations
  • Minimising downtime, expediting resolution, and maintaining high availability of critical systems by ensuring robust incident management
  • Developing automation strategies for IT Operations, with the objectives of cost reduction, improved performance, and minimised footprint
  • Creating strategies for improvements in testing and pre-production environments
  • Working closely with development and QA leadership to establish testing standards and infrastructure that minimise production issues
  • Developing relevant KPIs, SLAs and metrics to monitor and evaluate performance
  • Performance reporting through real-time dashboards
  • Establishing strong governance frameworks to ensure compliance with regulatory requirements, internal policies, and industry standards
  • Working closely with other technology leaders, including delivery, enterprise architecture, and digital innovation teams, to align IT operations with broader strategic objectives

The Successful Applicant

The SVP - IT Operations and Support role will be/have:

  • At least a Bachelor's degree in Information Technology, Computer Science, or a related field of study (Master's is preferred)
  • 15+ years of experience in IT, majority of which should have been in the banking/financial services industry
  • Previously led large IT Operations departments in top-tier banks
  • Been part of large-scale transformation programs within banks
  • An excellent understanding of monitoring, governance, and control frameworks for large-scale IT environments
  • Led automation initiatives that enhance efficiency and reduce operational costs
  • Deep understanding of testing environments and pre-production infrastructure
  • Familiarity with best practices for QA, testing, and release management in banking environments
  • Strong leadership skills with the ability to manage and inspire cross-functional teams in a high-pressure environment
  • Exceptional communication and stakeholder management skills, with the ability to provide clear visibility and updates to executive leadership
  • A strategic thinker with a focus on operational efficiency and cost-effectiveness
  • Excellent problem-solving skills with a focus on minimising downtime and maximising performance
  • An analytical mindset; capable of identifying and addressing issues before they escalate
  • Based in/willing to relocate to Riyadh

What's on Offer

An attractive package, along with family benefits, is on offer for the SVP - IT Operations and Support role.

Contact
Aniket Deo
Quote job ref
JN-012025-6655208

Job summary

Sector
Technology
Subsector
Senior IT Management
Industry
Financial Services
Location
Riyadh
Contract type
Permanent
Consultant name
Aniket Deo
Job reference
JN-012025-6655208