Team Leader - User Support - Banking

Dubai Permanent View Job Description
A hands-on leadership role managing the frontline helpdesk and user support function within a banking environment
  • Opportunity to lead a core support function
  • Clear step-up leadership role

About Our Client

This opportunity is with a reputable organisation in the financial services industry.

Job Description

  • Day-to-day leadership of user support teams
  • Managing ticket flow, prioritisation, and escalation
  • Ensuring service levels and response standards are met



The Successful Applicant

  • 8-10+ years' experience in IT support
  • Must currently be supporting a GCC bank
  • Prior experience leading small support teams
  • Strong operational and people management skills



What's on Offer

  • Clear step-up leadership role
  • Opportunity to lead a core support function
  • Stable, regulated environment



Contact
James Jefferson
Quote job ref
JN-122025-6908915

Job summary

Sector
Technology
Subsector
IT Support
Industry
Financial Services
Location
Dubai
Contract type
Permanent
Consultant name
James Jefferson
Job reference
JN-122025-6908915