Technical Asset and Configuration Manager

Abu Dhabi Permanent
  • Opportunity to join a leading public sector entity in the UAE
  • Must have proven experience utilising ServiceNow platform

About Our Client

A prestigious public sector entity with an exciting mandate to deliver innovative solutions across multiple sectors

Job Description

  • Accountable for communicating, promoting and raising awareness of Asset and Configuration Management services
  • Support critical components essential for the continuous improvement of Asset and Configuration Management services, leveraging industry-based knowledge of people, processes and technology
  • Prepare data uploads to ensure accurate capture of all changes within the ServiceNow platform
  • Provide IT asset information and support to various departments within the organisation as required
  • Ensure continuous enrichment of the Configuration Management Database (CMDB) through ongoing discovery and integrations
  • Analyse CMDB data to identify anomalies and errors, driving process improvements and collaborating with configuration item (CI) owners to define remediation plans
  • Define CMDB data quality reports to ensure accuracy and timeliness, while maintaining the CMDB Data Model
  • Assume overall accountability for the quality, integrity, and security of Asset and Configuration Management repositories

The Successful Applicant

  • Bachelor's degree preferably in Information Technology, with relevant and up to date ServiceNow certifications
  • Minimum of 3-5 years of proven experience in IT Asset & Configuration Management with at least 3 years' experience in ServiceNow, including reporting and analytics on the platform
  • Practical experience with implementing and managing the Common Service Data Model (CSDM)
  • Experience with IT Operations Management (ITOM) and related products
  • Excellent communication skills with a high attention to detail

What's on Offer

  • Competitive, tax-free salary
  • Significant opportunity for exposure across multiple subsidiaries of the entity
Christopher Davies
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Job summary

Senior IT Management
Technology & Telecoms
Abu Dhabi
Contract type
Consultant name
Christopher Davies
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