CRM Optimisation Manager

Dubai Permanent View Job Description
This is a pivotal Product Manager opportunity leading the evolution of a global CRM ecosystem centred around HubSpot. You'll partner with senior stakeholders to shape CRM strategy, drive adoption, and deliver business value at scale.
  • Lead a global CRM transformation from Dynamics to HubSpot
  • Drive enterprise-wide change across a leading education group

About Our Client

Our client is a highly regarded international education group with a significant global footprint and ambitious growth plans.

Job Description

  • Lead the global rollout and migration programme from Microsoft Dynamics CRM to HubSpot across an international network of schools.
  • Partner with senior business leaders across sales, admissions, parent experience, and integration functions to define CRM priorities and solutions.
  • Own CRM product decisions, balancing business requirements, stakeholder expectations, and strategic objectives.
  • Drive requirements gathering, roadmap planning, and delivery governance while working closely with technical and IT teams.
  • Support the development of a scalable global CRM operating model, helping establish best practice, adoption, and process standardisation.

The Successful Applicant

  • Proven experience as a CRM Product Manager, CRM Manager, or similar product-focused CRM role.
  • Strong hands-on knowledge of HubSpot, with the ability to challenge technical teams and evaluate solutions effectively.
  • Demonstrated experience managing complex stakeholder groups and influencing without direct authority.
  • Experience leading CRM transformation, migration, or enterprise-wide change programmes, ideally involving multiple business units or regions.
  • Commercially minded, self-driven, adaptable professional who thrives in fast-moving and evolving environments.

What's on Offer

  • Opportunity to lead a high-profile global CRM transformation programme with significant executive visibility.
  • Exposure to enterprise-scale business change, stakeholder management, and international programme delivery.
Contact
Manpreet Kaur
Quote job ref
JN-102026-7134486

Job summary

Sector
Digital
Subsector
Email & eCRM
Industry
Technology & Telecoms
Where
Dubai
Contract type
Permanent
Consultant name
Manpreet Kaur
Job reference
JN-102026-7134486