Roles: Office Support Click to read more
- Customer Care Champions
- Junior Accountant
- Integrated Contact Centre Senior Manager
- Training Manager
- Head of Online Care
Client: A wireless communications brand
The client approached Michael Page mid-2016 when they were launching a highly confidential project with a UAE partner within telco/digital. They had around 40 roles they needed to fill within 6 months across tech, Digital, HR, Marketing, Sales, Customer Service and Legal.
Michael Page met with the HR Director to discuss how best we could assist with the project and what type of individuals could help them progress towards this desired growth/expansion.
Having enormous experience of helping numerous companies set up in the region, we tendered for this process. After winning the tender, we began the process of hiring initially senior experienced hires to join the team keeping in mind the professionalism they required from each candidate, we understood the importance of a targeted search and online advertising (to cover a larger audience) which was confidential as requested.
We successfully filled 35 roles which included Integrated Contact Centre Senior Manager, Head of Online Care, Customer Service Supervisor and 25 Customer Care champions. The entire process was completed within three months as they were more inclined to getting the right quality of candidates rather than hurrying up the hiring process. We shortlisted the best 3 candidates for each role to provide a wider pool of candidates to choose from but at the same time expedited the selection process realising the value of time.