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IT Service Management Consultant - 1 year FTC

International Temporary View Job Description
This position offers the opportunity to lead the development and enhancement of IT Service Management practices across a mature technology environment. The role combines ITIL process ownership, ITSM platform configuration, CMDB governance, and automation delivery. You will partner with technology and business stakeholders to improve service quality, compliance, and operational efficiency.
  • Shape and modernise enterprise IT service operations
  • Drive automation, AI, and ITIL best practices

About Our Client

Our client is a highly respected investment organisation committed to operational excellence, innovation, and technology-driven transformation. Working within a regulated environment, the business continues to invest in modern platforms, governance frameworks, and digital capabilities to support future growth.

Job Description

  • Design, implement, and optimise ITSM processes including Incident, Problem, Change, Request, Asset, and Configuration Management.
  • Configure and enhance ITSM workflows, service catalogues, SLAs, approvals, and integrations across enterprise platforms.
  • Drive automation initiatives and leverage AI capabilities to improve service delivery and reduce manual effort.
  • Manage CMDB governance, configuration data quality, and IT asset lifecycle management activities.
  • Develop performance dashboards, reporting frameworks, and continuous improvement programmes that enhance operational maturity.

The Successful Applicant

  • 3-5 years' experience within IT Service Management, IT Operations, or ITSM Consulting environments.
  • Strong knowledge of ITIL best practices and service management frameworks.
  • Hands-on experience with ITSM platforms such as ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus, or similar tools.
  • Understanding of CMDB administration, IT asset management, governance controls, and process documentation.
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline, with ITIL Foundation certification strongly preferred

What's on Offer

  • Opportunity to contribute to a major technology transformation within a leading investment organisation.
  • Exposure to automation, AI-driven service management, and enterprise-scale technology initiatives.
Contact
James Jefferson
Quote job ref
JN-072026-7073934

Job summary

Sector
Technology
Subsector
IT Support
Industry
Financial Services
Where
International
Contract type
Temporary
Consultant name
James Jefferson
Job reference
JN-072026-7073934